Delivery & Setup
Your Happsy mattresses will typically ship within the time frame stated on the product page. Depending on where you live, your order should arrive via FedEx or UPS in approximately 2-5 additional business days. The mattress ships compressed, rolled, and boxed for easy delivery and handling. Delivery times can fluctuate, so if timing is critical for you, please reach out to Customer Service before you purchase.
While it's possible for one person to setup their Happsy, we recommend two people as the larger sizes can get pretty heavy (a queen weighs about 120 lbs). First you remove the mattress from the box. Then, you roll out the mattress on your foundation, flip it over, and cut open the vacuum seal to watch your mattress instantly expand.
Your Happsy mattress should be ready for sleep within about 30 min, though it can take several days to fully dewrinkle and recover from its compressed packaged state. If possible, please hold on to the box and packaging until you're sure you're keeping the mattress. This may be necessary in the event of a return.
Stolen Goods After Delivery
Unfortunately, Happsy is unable to send a replacement product or issue a refund in cases of stolen goods after delivery. We recommend contacting your local police department to file a report of stolen goods from your property. You can then use that police report to file an insurance claim with your homeowner’s or renter’s insurance if you choose to do so.